Please be sure to read and agree to the terms and conditions before applying.
Please note that we can arrange for a private car only.The following arrangements are not available
- international air route
- Itineraries not accompanied by a guide at all (train, bus, domestic flight tickets, lodging and esthetic reservations only)
I. From Application to the Event
- Official LINE account (@tabizukiindia(Please register as a friend in the "Contact Us" section, and we will discuss your travel overview and special requests, focusing on routes, domestic flights, trains, accommodations, and more.
- Once you have decided to apply, please register your information and make payment according to the application procedures that will be sent to you separately: "II. Application Procedures" and "III. Payment".
- Please contact us on line (or you can decide while you are on the trip, as you may not be able to experience India until you are actually there).
- A final itinerary will be emailed to you one week prior to the event. This information will be shared with our drivers and guides.
- one eye-witness is better than many hearsaysYour wishes may change when you arrive in India. We will ask you about your preferences as needed during the tour, and we will do our best to provide you with an original trip that meets your wishes as much as possible.
II. Application
(1) For formal applicationsProcedure: After completion of the following three items, various arrangements will be initiated.
1. Customer Information
Romanized name and address, e-mail address, and cell phone number (a link for customer registration will be provided separately at the time of application)
2. passport photo pages of all participants (not required if only airport transfers are arranged)
Under the Foreigners Registration Act (FRO) and the Foreigners Residency Registration Regulations, the Indian tourism industry is required to register foreign visitors and record their stays.
Travel agencies and accommodations have an obligation to obtain and retain photo IDs (copies of passports and visas) of foreign travelers and provide information to government agencies upon request.
This document is also required for train and airline reservations and for our accounting audits.
3. Payment of travel expenses
Payment should be made by credit card (Visa, MasterCard, Amex). If credit card payment is not available, payment can be made by WISE, bank transfer (international money transfer to India), or UPI in India (Paytm, etc. for Indian residents only).
(2) In addition to the trip cost, we ask for a gratuity for the driver and guide.
The guideline is at least 500 rupees each per day for driver and guide for a single person, and at least 1,000 rupees each per day for a group of two or more people (about Rs. 1.8 per rupee).
If you are only arranging airport transfers, tips are not necessarily required since the trip is only for a short period of time.
I would like to introduce you to the tipping culture in India, a custom that does not exist in Japan.
In India, tipping exists as an important means of expressing gratitude to service providers.
Salaries are currently thin, based on the assumption that tips are received from customers. In particular, with regard to drivers, the costs paid to the vendors who arrange the cars are not always directly reflected in the driver's salary or better treatment.
Even if you include the cost of tips in the price of your trip, the full amount will not be reflected in the driver's salary. Tipping directly from the customers themselves is the most effective way to improve their working conditions.
And it changes the quality of service, which is invisible to the eye, because it gives us a positive feeling that we will do our best to serve our customers tomorrow.
We hope you understand the custom of tipping and consider an appropriate tip for good service. Tipping is a request, not a mandate. You do not have to pay if you feel the service was poor.
We appreciate your cooperation and understanding.
Otherwise, tipping is required when receiving services from those working in the tourism industry.
Please give a tip after receiving service.
(Example quotations: photos with snake charmers and staff who watch traditional dances and work at tourist attractions (from 50 rupees), boatmen (from 200 rupees), elephant charmers (from 100 rupees))
(3) If you designate Ranjan, the president, as your guide or interpreter
If you wish to appoint Ranjan, the president, as your guide or interpreter, a separate appointment fee will be charged, depending on the itinerary.Due to the priority of the president's business, we may not be able to guide you as a guide.
(4) For guests with infants (0-5 years old)
Infants (0-5 years old) are not provided with seats, beds, or meals in cars or trains.
(5) Accommodation
- The following hotels or equivalent.
- We will accept your request for hotel grade, but we cannot specify the hotel. The hotels in the areas not listed below will be similar, so please use this as a reference for selecting the grade of hotel.
- Additional fees vary depending on high season and time of application (more recent applications are more expensive).
- Hotels in India have very few twin rooms, and most of them have double or king-size beds. Therefore, even if you request a twin room, it may not be available.
- In the case of triple occupancy, the room may be divided into two single occupants and one double occupant, in which case the single occupancy surcharge will be added to the total. In this case, a separate single room supplement will be required.
For more information on the characteristics of lodging in India, please contactTrip Preparation_AccommodationPlease also check with the
Delhi
| Standard (additional charge required) | The Lohmod Hotel, Rockland Hotel *No additional charge for homestay |
|---|---|
| Superior (additional charge required) | Lemon Tree, ibis, Red Fox, Bloomrooms |
| Deluxe (additional charge required) | Le Méridien, Hotel Pride Plaza, The Grand New Delhi |
Varanasi
| Standard (no additional charge) | Hotel Yelchiko, Hotel New Temples Town, Heritage Pallavi International |
|---|---|
| Superior (additional charge required) | Hotel Meraden Grand, Palace on Ganges, Pristine Hotel |
| Deluxe (additional charge required) | The Clarks Varanasi, Radisson, Ramada Plaza |
Agra
| Standard (no additional charge) | Hotel Ashish Palace, Hotel Ganga Ratan, Hotel Delux Inn-Best Hotel |
|---|---|
| Superior (additional charge required) | Howard Plaza The Fern, Fairfield by Marriott |
| Deluxe (additional charge required) | IHCL SeleQtions, Radisson, Courtyard |
Jaipur
| Standard (no additional charge) | Regenta Inn Jaipur, Hotel Arya Niwas |
|---|---|
| Superior (additional charge required) | Lemon Tree Premier, Fairfield by Marriott, Alsisar Haveli |
| Deluxe (additional charge required) | Taj Devi Ratn Resort & Spa, Shahpura House, Four Points by Sheraton |
(6) Working hours of guides, drivers, and other staff
From the standpoint of occupational health and safety, working hours are limited to 10 hours per day (in reality, if work reporting, checking after tomorrow, and going home are included, working hours exceed 10 hours).
If it becomes necessary to work more than 10 hours per day, including travel by sleeper train, a rest period will be taken the following day.
(7) Taj Mahal Sightseeing Precautions
III. Payment
(1) In principle, full payment is required by the estimate deadline.
Payment methods are credit card (Visa, Mastercard, Amex only), wise, PayPal, bank transfer (international money transfer to India), and UPI (Indian digital money such as Paytm).
In the case of PayPal, please add 10% to the cost of the remittance to cover the receiver's bank charges and the exchange fee from US dollars to Indian rupees (10% in total).
Bank transfer fees are to be paid by the customer. You will be notified of the details of the payment procedure after your application.
(2) In the event of a refund for the customer's convenience, the customer will be responsible for our refund transfer fee.
Receipt of Transfer Fees
The receipt for the transfer will be substituted with the bank transfer receipt (bank transfer statement). In the case of an Internet banking transfer, please print out and keep a copy of the transfer payment completion screen.
If you need a separate receipt, please let us know.
IV. Change or Cancellation of Contract
If you wish to change or cancel your contract, please contact us as soon as possible. The date of notification of change or cancellation is the date we receive your notification during our business hours (by 9:00 p.m. Japan time).
Cancellation of an event due to delay or cancellation of transportation or other services arranged by the customer is also subject to a cancellation fee.
| Time for refund | 7-14 business days |
|---|
Change of contract
If a customer requests a change in the contract or the number of persons involved, the trip price may change. In particular, if the number of participants decreases, a re-quotation will be made and the travel cost per person will be more expensive.
The customer is responsible for any change fees, cancellation fees, processing fees, or other expenses incurred by transportation, lodging, etc., in connection with the change.
Cancellation (if all customers in one group cancel)
The following cancellation fees will apply depending on when the cancellation is requested. For groups of 10 or more, a separate cancellation policy will be provided.
31 days prior to the day before the start date (e.g., prior to December 1 of the previous year if the start date is January 1)
20% of the full fare (30% of the full fare for domestic flights and sleeper trains in India)
On or after the 30th day and before the 8th day counting from the day before the start date (e.g., if the start date is January 1, from December 2 to December 24 of the previous year)
30% of the full fare (except for domestic flights within India and sleeper trains, in which case the full fare is 50%)
On or after the 7th day counting from the day before the start date (e.g., on or after December 25 of the previous year if the start date is January 1)
100% of all fees
*Please note that the tour fee is non-refundable in the event of cancellation or change of tour services for the customer's convenience after the tour has started.
Cancellation of reservations for transportation and accommodation only
Cancellation fees in accordance with the regulations of the transportation and accommodation providers and our processing fee will be charged.
Cancellation due to force majeure
If the Company judges that the safe and smooth implementation of the tour has become impossible or is highly likely to become impossible due to a natural disaster, war, riot, lockdown, spread of infectious disease, transportation, accommodation, order of government authorities, or other force majeure beyond the Company's control, the Company may cancel the tour contract or change the tour contents. In this case, the Company may cancel the tour contract or change the contents of the tour.
In this case, we will refund the amount of the actual expenses (payment for transportation and accommodations, local arrangement fees, administrative fees, etc.) incurred prior to the start of the tour, minus the amount of the actual expenses already incurred. However, if the actual expenses exceed or exceed the full amount of the tour fee, no refund may be made.
At the customer's request, we may offer a transfer to an alternate date in lieu of a refund.
If it becomes difficult to continue the trip due to a force majeure after the start of the trip, the amount equivalent to the services not yet provided will be refunded to the extent possible after confirming the availability of cancellation at the destination to be used.
Cancellation of Travel Contract by the Company
After the start of the tour, the Company may cancel the tour contract at its discretion for any of the following reasons No refunds will be made.
- When it is found that the customer does not meet the requirements of a trip participant.
- When a customer is found to be unable to bear the trip due to illness, absence of necessary caregivers or other reasons.
- The customer does not follow the instructions of the Company or the Company's staff, etc., for the safe and smooth implementation of the trip, or the customer causes inconvenience to these persons or other travelers, or the smooth implementation of the trip is deemed likely to be interfered with.
- When the customer requests a burden exceeding a reasonable range with regard to the contents of the contract.
V. Our Liability and Disclaimer
The laws of India apply to the scope of our liability. The Travel Agency Law of Japan does not apply.
If any problems or accidents should occur during the trip, we will do our utmost to deal with them, but we will not be held responsible for any damages.
Our company "TabiZuki India Pvt. Ltd." is a travel agency incorporated in India.
The Indian travel industry does not have a system for compensation and indemnification as stipulated in the Japanese Travel Agency Law.
Therefore, it is not easy to obtain compensation when the liable party is a travel agent, transportation or accommodation agency in India.
Please be sure to purchase travel insurance. The Company shall not be liable for any physical injury or loss of life incurred by you as a result of such participation.
The insurance attached to your credit card may not be sufficient to cover you. Even if you have no health problems, stress and fatigue in a different environment from Japan can cause unexpected illnesses.
To receive the same level of medical care in India as in Japan, a large amount of money is required.
Please check the details of your credit card company carefully and purchase the appropriate insurance for your trip.
For tours that include dangerous activities such as mountain climbing, please be sure to purchase insurance for such activities before you travel to Japan.
Please check the overseas safety information, information on infectious diseases, and information on vaccinations published by the Ministry of Foreign Affairs, the Ministry of Health, Labour and Welfare, and the Embassy of Japan in India before you plan your trip.
The Company shall not be liable for any damage or inconvenience caused by reasons beyond its control, including but not limited to weather reasons, natural disasters, acts of terrorism, war, riots, political upheavals, strikes, lockdowns, changes in or cancellation of travel services provided by transportation and accommodation facilities, orders of government authorities, and other items listed below.
Especially with regard to transportation, India is a country with a higher risk of delays and cancellations than Japan. The Company shall not be liable for any delay or suspension of trains or air transportation, or for any delay or disadvantage in arrival due to traffic congestion, or any other reasons beyond the Company's control.
We are also not responsible for the following
- Changes in or cancellation of travel services due to the customer's convenience or negligence, including, but not limited to, incomplete passport or visa formalities, international flight delays, or illness.
- Refund of the price of such travel services in the event of non-participation by the customer due to no-contact delay or in the event of abandonment of travel services by the customer for his/her own convenience.
- Accident, injury, delay, fraud or loss, theft, illness or other trouble for which we are not responsible.
- Claims for compensation for damages after termination of our services.
- Trouble arising from connecting with travel agents or the general public, including our staff, through various means of communication, including SNS (our contact information is limited to our e-mail, telephone, Ranjan's LINE, official LINE account, and our SNS).
- Although the Company pays careful attention to the information it disseminates, it does not guarantee the up-to-dateness, completeness, accuracy, usefulness, or safety of the content of such information. Furthermore, the Company shall not be held responsible for any consequences resulting from decisions made or actions taken by users based on the information provided by the Company.
Customer Harassment Policy
We value honest communication with all of our clients. At the same time, we believe that protecting the safety and dignity of our staff is an important corporate responsibility.
We consider any behavior that interferes with business operations, such as unreasonable demands or inappropriate language or behavior toward staff, to be customer harassment, which covers the following types of behavior.
Definition.
Any of the following will be considered customer harassment
- Claims or requests that are not justified by the content of the claim or request
- Requests that are legitimate but the manner and means of communicating them are socially inappropriate
- Any of these actions that may have a negative impact on the working environment or the mental or physical health of the staff.
Examples of specific actions
- Physical or mental aggression (violence, verbal abuse, threats, insults, slander, etc.)
- Unreasonable demands for apologies, such as intimidating or discriminatory language or behavior, getting down on one's knees, etc.
- Prolonged phone calls, sitting around, repeated requests for the same explanation
- Untruthful slander and dissemination on social networking sites and the Internet
- Requests for refunds, compensation, or excessive services without just cause
- Sexual harassment (inappropriate comments, touching, following, etc.)
*The above is only an example, and other conduct may be considered customer harassment depending on the circumstances.
Our Response
If any of the above actions are confirmed, the following actions may be taken
- Situational cautions and warnings
- Interruption, suspension or discontinuation of service provision
- If necessary, respond in cooperation with outside professional organizations such as the police and attorneys.
